Welcome to waytoclouds These Terms and Conditions govern your use
of our website and services. Please read these terms carefully before accessing or using our platform.
By using waytoclouds, you agree to be bound by these Terms and Conditions. If you do not agree
with any part of these terms, please refrain from using our services.
1. Acceptance of Terms
1.1 By accessing or using our website, you confirm that you are of legal age and have the authority
to enter into binding contracts.
1.2 These Terms and Conditions constitute a legally binding agreement between you
and waytoclouds. They govern your use of our website, including any purchases or transactions made through our platform.
1.3 We reserve the right to modify or update these Terms and Conditions
at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
2. Services and Products
2.1 waytoclouds offers a range of services and products through our website, including but not limited to cloud storage, software solutions, and digital products.
The availability of specific services and products may be subject to change without notice.
2.2 The descriptions, images, and prices of our services and products are provided for informational purposes only and do not constitute a binding offer. We reserve the right to modify or discontinue any service or product at any time without liability.
2.3 We make every effort to ensure the accuracy of the information on our website. However, we do not warrant that the descriptions, images, pricing, or other content on our website are accurate, complete, reliable, current, or error-free.
3. User Accounts
3.1 In order to access certain features of our website or make purchases, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and password.
3.2 You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for any activity that occurs under your account.
3.3 waytoclouds reserves the right to suspend or terminate your account at any time if we suspect any fraudulent, abusive, or unauthorized activity.
4. Intellectual Property
4.1 All content on the waytoclouds website, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, is the property of waytoclouds or its content suppliers and is protected by applicable copyright laws.
4.2 You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from waytoclouds without prior written consent.
5. Payment and Pricing
5.1 Prices for our services and products are listed on our website and are subject to change without notice. All payments are due at the time of purchase unless otherwise agreed upon.
5.2 We use secure payment gateways to process all transactions. By making a purchase, you agree to provide accurate and valid payment information. In the event of any payment dispute, you agree to cooperate with waytoclouds and provide any necessary information to resolve the issue.
5.3 waytoclouds reserves the right to change its pricing, payment methods, and refund policy at any time. Any such changes will be communicated on our website.
6. Limitation of Liability
6.1 waytoclouds and its affiliates, directors, officers, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, data, or other intangible losses, resulting from the use or inability to use our services or products.
6.2 waytoclouds makes no warranties or representations, express or implied, regarding the availability, reliability, accuracy, or completeness of any information, content, services, or products provided through our platform.
7. Indemnification
7.1 You agree to indemnify and hold harmless waytoclouds and its affiliates, directors, officers, employees, agents, and suppliers from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or in connection with your use of our website or any violation of these Terms and Conditions.
8. Governing Law and Jurisdiction
8.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which waytoclouds is registered.
8.2 Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the aforementioned jurisdiction.
9. Severability
9.1 If any provision of these Terms and Conditions is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.
10. Migration
10.1We offer migration services for clients using Plesk or cPanel on their source servers, provided specific conditions are met. For a successful migration, the destination server must align with the source server’s setup: if the source server is Plesk on Linux, the destination should also be Plesk on Linux; if the source is Plesk on Windows, the destination must be Plesk on Windows. Similarly, if the source server is cPanel on Linux, we can migrate to either cPanel on Linux or to our own Way To Clouds Panel. However, we do not support migration from custom control panels; in such cases, the client is responsible for the migration. In certain cases, if the client provides a database dump and a ZIP file of the necessary files, we may attempt the migration, though we cannot guarantee success.
10.2As we utilize the latest software versions on the destination server, clients migrating from outdated versions on their source server are
responsible for updating their code and configurations as needed to ensure compatibility.
10.3To allow sufficient time for migration and to address any post-migration issues, the client must notify us at least one week before their current service expires. Failure to provide timely notice may impact our ability to resolve potential issues promptly.
11. Backup and Retention Policy
A Backup and Retention Policy is a critical component of data management that ensures the protection, availability, and recoverability of organizational data. It defines the procedures for creating
regular data backups, specifying how frequently backups are conducted, what data is backed up, and where it is stored. The policy also outlines the retention period, dictating how long data should be
kept before being archived or deleted. Effective backup and retention policies help organizations prevent data loss, minimize downtime, and comply with legal and regulatory requirements, ensuring
business continuity and safeguarding sensitive information against accidental or malicious loss.
11.1: Backup Policy
Your use of this service is at your sole risk. Our backup service is provided as a courtesy and is intended solely for WayToClouds’ internal administrative purposes. While WayToClouds performs backups of
servers, these are not guaranteed and are not intended for client-specific data recovery. Clients are fully responsible for maintaining their own backups, either on personal systems or third-party backup
services. WayToClouds does not provide compensation for lost or incomplete data due to backup malfunctions, even in the case of negligence. We recommend regularly backing up your data independently to
ensure its availability.
11.2: Retention Policy
WayToClouds retains system logs and server backups for internal use, typically for a minimum of one (1) month from the date of creation. These logs and backups may be stored for a limited
time to comply with legal requirements or to assist in restoring services during unforeseen circumstances. However, backup retention is only possible if the backup is available. In some cases,
backups may not be available due to unforeseen issues, and we cannot guarantee the availability of backups. Whether the error occurs from WayToClouds’ end or the client’s, the same policy applies:
clients are solely responsible for maintaining their own backups. Always ensure you keep independent, up-to-date copies of your data for long-term retention and security.
11.3: Data Loss
Data loss may occur for various reasons, including but not limited to server issues from WayToClouds, physical damage to infrastructure, client-side errors, or malicious attacks such as ransomware.
While WayToClouds will make every effort to assist in recovery based on available backups, there are no guarantees regarding the completeness or accuracy of the recovered data. Clients are fully
responsible for regularly backing up their data to ensure its safety. WayToClouds cannot be held liable for any data loss, downtime, or damages, regardless of the cause. It remains the client's
responsibility to maintain secure and up-to-date backups of their data.
12. Refund Policy
Refunds are exclusively offered in the event of genuine technical issues with our services. It is important to note that no refunds will be provided if your
services are suspended or terminated for reasons such as violations of our terms of use. To initiate a refund, your request must be substantiated with valid
documentation of technical problems related to our services.
Furthermore, please be aware that refund requests made beyond the initial 30 days from the date of purchase cannot be processed. We prioritize addressing
technical concerns promptly within the specified timeframe to ensure a satisfactory experience for our users.
12.1: Termination Beyond 30 Days
Subscribers retain the flexibility to terminate their services at any juncture, whether it be before or after the automatic account renewal.
However, it's crucial to note that no reimbursement will be issued for amounts paid in advance. In the event of termination, any remaining
unused funds from the prepaid amount will be securely retained in the subscriber's wallet. This credit can then be applied for future purchases
within our platform.
It is imperative to highlight that service termination beyond the initial 30 days is contingent upon a service-side issue.
The subscriber must demonstrate that the reason for termination is rooted in a valid technical concern related to our services.
We appreciate your understanding of these terms as we aim to ensure a seamless and user-friendly experience for our valued subscribers.
12.2: Cancellation Process and Guidelines
Subscribers are obligated to direct all cancellation requests to waytoclouds.com via email.
The cancellation request must include verification of ownership for the account and/or domain(s),
as determined by waytoclouds.com. Furthermore, subscribers are required to confirm to waytoclouds.com that all emails,
files, and databases have been preserved and backed up outside of waytoclouds.com server space.
12.3: Refund Eligibility
Refunds are exclusively offered in the event of genuine technical issues with our services. It is important to note that no refunds will be provided if your
services are suspended or terminated for reasons such as violations of our terms of use. To initiate a refund, your request must be substantiated with valid
documentation of technical problems related to our services.
Furthermore, please be aware that refund requests made beyond the initial 30 days from the date of purchase cannot be processed. We prioritize addressing
technical concerns promptly within the specified timeframe to ensure a satisfactory experience for our users.
12.4: 30-Day Money Back Guarantee Policy
We are committed to providing a satisfactory experience for our users. If you encounter any issues on the service side within the
first 30 days of your purchase, you are eligible for a refund, provided that the problem is determined to be on our service side.
12.5: Refund Exclusions and Conditions
- Refunds are not applicable for domain registration, associated services, administrative fees, or installation fees.
- Refunds are not granted for monthly plans that have been acquired.
- Refunds will not be issued in the event of service suspension (resulting from Email Marketing, Email Abuse,
Misuse of our service, Inappropriate, Illegal, Immoral activities, or Account Over-use) or termination.
- We do not provide refunds for hosting services when customers host unlawful content, including copyrighted mp3
or video files. Hosting illegal content such as mp3, video, or audio files without appropriate copyrights
is strictly prohibited on our platform.
13. Entire Agreement
13.1 These Terms and Conditions constitute the entire agreement between you and waytoclouds and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter herein.
By using waytoclouds, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns regarding these terms, please contact us at info@waytoclouds.com.
